VP Operations & Strategy
Brooklyn, NY
Senior +1 · Full time
Posted 2 years ago

The Company:

ZZ Driggs (https://zzdriggs.com) is a fast-growing, venture-backed, and award-winning Public Benefit Corporation reimagining how we furnish our lives for a new economy and a more sustainable future.

“In a sense, ZZ Driggs is building the record label for the best independent designers today.”

ZZ is the first of its kind, offering exceptional furniture to rent or buy through our proprietary tech platform, with compelling product offerings and traction in both consumer & enterprise verticals, all while supporting independent craftsmanship and representing the best emerging designers. ZZ's customers are obsessed with the product quality, digital experience, and hospitality-grade delivery that makes discovering, financing, and utilizing incredible furniture a joy on all fronts.

ZZ is the winner of Fast Company's Innovation by Design Awards in the Home categorya two-time Webby Award honoree, and has been lauded in the press by Vogue, Architectural Digest, Domino, Forbes, Fast Company, and more. ZZ's enterprise clients include Compass, Viacom, Microsoft, Rent the Runway, Elon Musk's and Richard Branson’s Virgin Hyperloop, Tishman Speyer, Forest City, Rockefeller Center, Lincoln Center, plus top interior designers, celebrities, and business executives.

At ZZ, our internal product is as paramount as our external product. Our team is a dedicated, intelligent, creative, hard-working, jovial, caring, and resilient group of professionals with expertise across brands and startups large and small. We maintain a relentless commitment to our company culture and internal operations, a meticulously built infrastructure designed to be human-centric, mission-aligned, and ever-evolving.

We are thrilled about the team we’ve built and continue to expand, the prestigious clients we’ve had the opportunity to work with, the positive reception from the industry thus far, and the many fascinating and inspiring opportunities that lie ahead.


The Role:

We are seeking an exceptional VP Operations & Strategy to work in a senior leadership capacity alongside our CEO, leading our operations, product, finance, and customer experience teams to maintain and build upon our existing infrastructure for future business growth. This is a significant leadership position responsible for the company's core business & operational functions, as well as managing the majority of our high-performing team members.

With excellent performance and deep commitment to the mission and team, this role offers meaningful long-term potential for career growth and compensation & equity upside. Furthermore, this position, leading and managing major cross-disciplinary functions within ZZ Driggs, represents a singular opportunity to transform people's lives, reimagine an antiquated industry for a more sustainable future, and dramatically change how the world produces, discovers, accesses, finances, and utilizes furniture & design.

The ideal candidate should be an accomplished senior leader with deep managerial experience in multiple startup environments, including strong foundations in e-commerce, logistics, finance, and technology. This role is for the right leader who blends excellent human-centric team management capabilities alongside impeccable quantitative operational & financial acumen.

Ever cognizant of the big picture but always willing to get in the weeds with a positive and solution-oriented attitude, the ideal VP Operations & Strategy is a nimble operator with a bias towards action, who knows when to be scrappy and when to rigorously plan, who finds joy in nurturing a growing team with efficiency, and who leaves their ego at the door for the sake of a greater mission. They are a wellspring of positive energy with shrewd business instincts, a solution-oriented mindset, and a love of the problem-solving process.


Responsibilities Include:

  • Finance & Legal — manage the P&L, ensure fiscal responsibility, evaluate risks & opportunities, oversee legal & insurance needs, manage our accountant and outside counsel, support fundraising efforts, and collaborate closely with the company's CEO and Executive Chairman
  • E-commerce — ensure our best-in-class e-commerce technologies, services, and platforms are as effective as possible to drive revenue, increase retention, and meet our business goals
  • Technology — ensure excellent project management of our technology product roadmap, overseeing our external development partner and growing our in-house tech team
  • Logistics & Warehousing — ensure our furniture is housed, inventoried, cleaned, restored, and delivered safely & successfully to and from clients, overseeing warehouse operations and maintaining rigorous safety protocols
  • Customer Experience — ensure clients have an impeccably positive and "hospitality-grade" experience, both physically and digitally, when engaging with our company and product
  • People Operations & Hiring — manage recruiting, onboarding, talent development, staff planning, and employee happiness
  • Organizational Effectiveness — manage, develop and constantly improve our operations, systems, tools, workflows, and policies for increased efficiency and effectiveness


Skills & Experience Required:

  • Entrepreneurial mindset oriented toward sustainable growth, with experience in senior leadership positions managing mission-critical teams in a dynamic fast-paced startup environment
  • Experience managing a P&L, working on financial models, managing budgets, and ensuring a company's financial health
  • Highly quantitative capabilities, with experience using analytics and data-driven decision-making
  • Experience project managing technical platforms and digital products while collaborating with developers, designers, and other key product stakeholders
  • Experience with physical operations, logistics, warehousing, and manufacturing, preferably in the online retail / furniture / interior design space
  • Natural ability to lead a diverse team, collaborate effectively across a growing company, and ability manage others with both empathy and conviction
  • Impeccable communication skills & emotional intelligence, both verbal & written, with the ability to give and receive quality feedback
  • Excellence in recruiting, vetting, hiring, managing, and mentoring exceptional, mission-driven, and hard-working talent
  • Ability to juggle and prioritize multiple priorities at once and focus on end-goals while on a timeline
  • A positive, energetic, and “can-do” attitude who seeks excellence in themselves and others
  • Strong bias for action, solution-oriented mindset, a love of problem-solving, and willingness to take risks (and learn from them!)
  • Proficiency in Shopify, Airtable, Notion, Google Suite, Excel, and Quickbooks


This is a full-time, deep-dive management role based in NYC with long-term potential growth, working closely with our Founder & CEO, our Executive Chairman, and other key personnel.

We offer a very flexible and human-centric office policy, giving our team the opportunity to work together in person or work from home whenever they desire, so long as work is getting accomplished effectively.

Compensation is commensurate with experience and includes salary, equity, best-in-class benefits, unlimited paid time off (including over a month of mandated PTO), health insurance, 401(k), wellness stipend, professional development and education subsidies, semi-annual performance-based bonuses, and more.

At ZZ Driggs, we champion a colorful and diverse workplace and do not discriminate based on race, sex, gender expression, sexual orientation, religion, disability, or any other underrepresented human qualities. Additionally, we are committed to unbiased employee development and ensure that all aspects of employment at ZZ are based on merit and performance.

Please apply by submitting a resumé and, in lieu of a traditional cover letter, provide a thoughtful explanation of the greatest operational challenge you’ve faced and how you overcame it to careers@zzdriggs.com with the subject line "VP Operations & Strategy".

Thank you for your time and consideration, and we hope to hear from you soon! (Please note that due to the number of applications we tend to receive through AngelList, we may not be able to respond to every individual inquiry, but we will certainly be in touch if it makes sense to discuss further.)

ZZ Driggs
ZZ Driggs offers exceptional furniture for rent or purchase.
Size:  11-50 employees
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