Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment.

The Customer Success team is looking for an Intern/ Co-op who is passionate about our customers, diving into data and delivering results. In this role you will have the opportunity to lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis. This is a 6 month remote paid internship.

As a Customer Success Intern your primary objectives will be to:

• Build repeatable reports and assist with taking action on the findings 
• Eliminate internal seams so other Voltans can work efficiently
• Develop training materials
• Prepare documentation  
• Collect needed documentation from customers to ensure we enroll them into the market as quickly as possible

The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’ bottom line. If you are maniacally self-initiated, process oriented, intelligent and a team player who finds great satisfaction in getting things done, you are a great fit!

Key Requirements

• You have recently acquired a Bachelor’s degree OR are a senior OR are in the second half of a coop program
• You are available to work 20 hours per week
• You have strong empathy for customers AND passion for revenue and growth
• Experience with data analysis in Excel, Google sheets, Salesforce experience is a plus
• You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
• Operations-minded; you adhere to “zero defect work”
• You are process-minded and love developing new, more efficient ways to do things
• You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
• You have excellent communication skills
• You are great at cross-functional collaboration  You understand or are interested in the role of demand-side resources in energy markets

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.