As a Robot Technician for Fox Robotics you will configure, troubleshoot and operate forklifts at customer sites. You will have the ability to lead deployments at all customer sites with no on-site supervision and minimal direction. As an “expert” in everything related to the robotic forklift, our Robot Technicians set up, deploy, maintain, troubleshoot and repair our robotic forklifts locally and at customer sites. As the face of Fox Robotics, you will help fill the role of communicating customer needs to engineering teams through customer and sales team feedback. Your work taking the data collected from current and future customer sites will help improve future software and firmware releases. 

This is a full-time position that will require a high level of travel for all Robot Technicians (minimum of 50 percent travel is required). Exceptional candidates will be considered for senior or lead deployment operations roles in the future.

What you’ll need:

• 4 year degree or five to seven years related experience and/or training; or equivalent combination of education and experience
• Detail oriented and observant
• Responsible and reliable
• Ability to work independently with good judgment
• Excellent written/face to face communication both customer-facing and internal-facing
• Ability to work evenings and weekends, if necessary
• Frequent standing or walking for long periods of time
• Willingness to travel (minimum 50 percent of the time)
• A willingness to take personal responsibility for problem solving
• Professionalism and integrity to communicate and work with employees at all levels of the organization
• High degree of personal integrity and a willingness to accept accountability
• Willingness to work in warehouse environments (Ex. Refrigeration, ambient and outside temperatures)
• The ability to quickly learn new software
• A valid driver license
• An ability to lift up to 50 pounds

What you’ll do:

• Travel on short notice: minimum of 50% of your work may involve traveling to customer sites 
• Completes customer site qualification for robot installation 
• Execute environment measurements, (provide support to the customer to execute this task when necessary). 
• Understand and communicate the abilities and limitations of our robotic forklift
• Provide advanced tech support to ops tier 1 support before escalation to tier 2. 
• Maintain and archive customer site data 
• Producing CAD drawings when applicable
• Document unique work environments when applicable 
• Create connectivity heat maps (can be varying degrees of involvement) understanding the dead zones when applicable
• Reporting site information to Operations Manager/Customer Success.
• Make recommendations based off of site qualification for deployment and include explanations
• Notate and record failures of non applicable site qualifications
• Ability to represent the company in a professional way at our current and future customer sites
• Excellent face to face communication skills
• Proficient understanding of forklift’s capabilities and limitations
• Operating robotic forklifts in any configured environment
• Familiar with common warehouse workflows, metrics and requirements
• Troubleshooting common software and hardware issues
• Training customers on how to configure and operate forklifts
• Perform unscheduled repairs on automated forklifts at the Fox warehouse and at Customer locations
• Basic knowledge of Work Order documentation tools and tools checkout procedures

Bonus points for:

• Tech startup experience
• Familiarity with automation and mobile robots
• Familiarity with warehousing and logistics
• Field service experience

• Experience operating a forklift
• Experience training warehousing employees to use new technologies
• Experience troubleshooting common software and hardware issues
• Commercial Driver License - Class A or Class B
• Basic mechanical repair knowledge (changing fuses, brake pads, etc…)

What’s in it for you:

• Work with robots every day
• Experience rapid career growth inside a rapidly growing startup
• Build relationships with key customers in warehouse automation
• Enjoy competitive salary and benefits, including fully-paid health care and unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We make robots that work.

We envision a world where robots serve as a human multiplier for dull and dangerous work. The warehousing industry, our initial area of focus, sees more than 52,000 cases of injuries every year in the US. Our first product is an automated trailer unloader that quickly demonstrates measurable value to our users by both improving efficiency while also increasing safety.

By empowering people to do more with less, we can help grow the economy, create better-paying jobs, and generate revenue to fund social services. 

With runway to go the distance, join our mission-driven team as we grow our customer-facing deployment operations team.