🌎 About Pioneer

Pioneer's mission is to coordinate funding for rapid decarbonization. We are taking the pain out of the government application process for climate tech companies by using a combination of LLMs and in-house consultants to reduce the effort required to identify, apply, and comply with government awards. We have a proven business model and rapidly growing revenue.

👩‍💻 Our Culture

We are an early-stage, remote-first startup passionate about climate impact and creating a supportive growth environment based on the fundamentals of Radical Candor. Our core values are kindness, feedback, intentionality, ownership, and impact. We implement these in various creative ways, including laps instead of sprints, feedback instead of 1:1, and decision journals! Our newest team member said, “Every interaction is 'kind', coming from a place of respecting each other.” You can learn more about our team and culture on our careers page: usepioneer.com/careers

We included the specific information about the Founding Operations Lead role below:

🏆 What You'll Achieve

• Own the end-to-end customer journey, ensuring customer satisfaction, retention, and expansion
• Develop and implement scalable processes and best practices to optimize the customer experience & application process
• Proactively engage with customers to understand their needs, provide guidance, and drive value realization
• Collaborate closely with the internal engineering team to create systems & products that address customer inquiries, resolve issues, and crate a simplified experience
• Act as a trusted advisor and strategic partner, guiding customers on how to maximize the value of our partnership

✨ About You

• Experience with the grants & contracts process: You aren’t scared of 150 page RFPs or FOAs, and have successfully won multiple bids you’ve worked on. You know how to source opportunities and are confident recommending RFPs & FOAs to customers.
• Action-oriented mindset: You possess a strong bias towards action and are driven by delivering results.
• Passionate about customer experience You share our passion for creating positive customer experiences and are committed to helping customers achieve their goals.
• Adaptable in a startup environment: You thrive in a dynamic, rapidly evolving startup culture and can easily navigate through ambiguity.
• Growth mindset: You have a hunger for personal and professional growth and are excited to grow together with our organization.

📈 Requirements

• Excellent communication skills: You have exceptional interpersonal and communication skills, allowing you to effectively engage and build relationships with customers.
• Customer-centric approach: You are dedicated to understanding customer needs, providing tailored solutions, and ensuring their success.
• Proven experience: You have a track record of success in winning opportunities and an obsessive attention for detail.
• Tech-savvy: You are comfortable working with software tools and have a good understanding of technology concepts.

🚀 Bonus Points

• Experience with climate opportunities: You’ve worked on RD&D with the DOE and know that there are 12 different SBIRs. You come to us with deep-expertise & passion in a specific area (EVs? Clean energy? Circular economy?).
• Experience in high-growth startups: Previous experience in a fast-paced startup environment will be a significant advantage.
• Knowledge of AI: Familiarity with AI and LLMs a plus. Excitement mandatory.

✉️ Apply by emailing join@pioneerclimate.com with a short intro and your resume.